Lottery Field Service Technician

Responsibilities

• Transport, install, and maintain Brightstar equipment, replacement parts, tools, and supplies in an organized and structured manner.
• Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and making minor adjustments to the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items.
• Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon.
• Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc.

Qualifications

• A high school degree or GED equivalent required.
• 2 - 3 years of experience in a customer service-related position.
• 2 - 3 years of experience in technical repairs.
• Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
• Must be able to drive a 20ft box truck on occasion, CDL license NOT required.
• Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to transport with the assistance of a colleague and lifting equipment, up to 800lbs. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations.
• Must reside in proximity to the area of coverage.