Lot Attendant - 385 Congress Portland, ME

Job Details

Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $18.00 - $22.00 per hour.

Benefits

• Medical, dental, and vision insurance
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• Company-paid basic life and AD&D insurance
• Short-term and long-term disability
• 401k retirement savings plan

Paid Time Off

• Accrues 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year
• 6 paid holidays throughout the calendar year
• Up to a maximum of 4 paid floating holidays per calendar year

Essential Functions

• Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers
• Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor
• Uses guest last name at all times when appropriate
• Maintains accuracy and composure while under pressure
• Provides information about surrounding area as well as main attractions to guests as needed
• Protects guest confidentiality in accordance with HIPPA requirements
• Maintains the security of customer financial and identifying information
• Stacks vehicles when necessary using Towne Park standards for parking
• Properly secures keys for stacked vehicles
• Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s)
• Cleansliness check each shift of all guest entrances and lot area
• The check will include the removing all trash in the common area
• Collects and reconciles revenue accurately; furnishes receipt upon request
• Accurately categorizes tickets for audit purposes
• Accurately completes shift report
• Follows all bank standard operating procedures
• Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.)
• Obtains information about daily events and rates to be charged
• Secures guest keys immediately after each interaction
• Maintains claim checks and guest folio archives
• Produces guest vehicle inventory for billing purposes

Qualifications

• High school diploma or general education degree (GED)
• Required Licensure, Certification, Etc.
• Must be at least 18 years of age and be able to pass a criminal background check and drug screen
• A valid driver’s license and clean driving record
• Must be able to drive manual transmission and perform parallel parking
• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• To understand 24 hour and military time systems
• To understand rates applicable to time passed
• Knowledge of customer service
• Customer service experience preferred
• Register/Computer experience preferred
• Must be able to lift up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects

Work Experience

• One to three months related experience and/or training
• Or equivalent combination of education and experience

Scope Authority To Act

The job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility

The employee has control over resources available only.

Working Conditions & Physical Demands

• While performing the duties of this job, the employee is regularly required to talk or hear
• The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
• Employees are subject to environmental conditions including extreme heat and cold weather
• Protection from weather conditions may be provided, but not necessarily from temperature changes
• Travel of up to 5% may be required