Parking Lot Attendant - Portland, ME

Towne is an exceptional arrival-through-departure experience company. With best-in-class parking and hospitality solutions and a fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.

About the role

The Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports while providing exceptional hospitality services in an attentive, friendly, and efficient manner to all guests during their entire stay. When stacking is necessary, the Lot Attendant properly parks and retrieves guest vehicles while exhibiting standards of exceptional customer service. The Lot Attendant also upholds site management teams’ parking policy and procedures.

Responsibilities

• Maintains pleasant, friendly, and professional demeanor with all guests, location staff, and co-workers; acknowledges and greets guests immediately while using guest last names when appropriate (15%)
• Maintains accuracy and composure under pressure; uses proper Towne Park phone etiquette, assists guests with directions and inquiries, and stands while serving guests (15%)
• Provides information about the surrounding area and main attractions; protects guest confidentiality in accordance with HIPAA requirements (10%)
• Stacks vehicles using Towne Park standards, secures keys, retrieves vehicles promptly, and drives cautiously when delivering vehicles to guests (20%)
• Collects and reconciles revenue accurately, furnishes receipts, categorizes tickets for audit purposes, completes shift reports, and follows bank standard operating procedures (20%)
• Obtains information about daily events and rates, secures guest keys, maintains claim checks and guest folio archives, and produces guest vehicle inventory for billing (20%)

Requirements

• High school diploma or GED
• At least 18 years of age and able to pass a criminal background check and drug screen
• Valid driver’s license and clean driving record
• One to three months of related experience and/or training, or equivalent combination of education and experience
• Ability to drive manual transmission and perform parallel parking
• Ability to read, write, and comprehend standard English; ability to write simple correspondence
• Ability to add and subtract three-digit numbers, multiply and divide with 10’s and 100’s, and perform operations using American money, weight, volume, and distance
• Understanding of 24-hour and military time systems

Skills

• Customer service experience preferred
• Register/computer experience preferred
• Ability to effectively present information in one-on-one and small group situations

Pay

The hourly base pay range for this position is $17–$22 per hour.

Schedule

• Full-time and part-time
• Flexible schedule
• Weekends required

Benefits

• Eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits
• Eligible to enroll in the company’s 401k retirement savings plan (eligibility requirements apply)

Working Conditions & Physical Demands

• Majority of work performed outdoors for extended periods, including entire shifts, in varying weather conditions
• Regularly required to talk or hear; frequently required to sit or stand for extended periods, walk, handle objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Lifting requirements: up to 100 pounds occasionally, up to 50 pounds frequently, and up to 20 pounds constantly
• Travel of up to 5% may be required