Lot Attendant ($16-$17/hr) - Mass General Hospital
Job Details
Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $16-$17 per hour.
The work schedule for this position is full-time, Monday-Friday shifts.
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above.
Essential Functions
- Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers.
- Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.
- Uses guest last name at all times when appropriate.
- Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
- Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.
- Maintains accuracy and composure while under pressure.
- Appropriately uses salutation of the day and welcome guests to the location.
- Uses proper Towne Park phone etiquette.
- Assists guests with directions and all other inquiries.
- Appropriately uses salutation of the day and welcome guests to the location.
- Protects guest confidentiality in accordance with HIPPA requirements.
- Maintains the security of customer financial and identifying information.
- Properly secures keys for stacked vehicles.
- Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s).
- Collects data in accordance with parking operations, if applicable.
- Accurately categorizes tickets for audit purposes.
- Accurately completes shift report.
- Follows all bank standard operating procedures.
- Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.)
- Follows all bank standard operating procedures.
- Accurately completes shift report.
- Secures guest keys immediately after each interaction.
- Maintains claim checks and guest folio archives.
- Produces guest vehicle inventory for billing purposes.
- Maintains claim checks and guest folio archives.
Qualifications
- Education: High school diploma or general education degree (GED); OR Required Licensure, Certification, Etc.
- Must be at least 18 years of age and be able to pass a criminal background check and drug screen.
- A valid driver’s license and clean driving record.
- Knowledge of customer service.
- Customer service experience preferred.
- Register/Computer experience preferred.
- Customer service experience preferred.
- Must be able to drive manual transmission and perform parallel parking.
- Must be able to read and write standard English language.
- Must be able to read and comprehend simple instructions, short correspondence and memos.
- Must be able to write simple correspondence.
- Must be able to read and comprehend simple instructions, short correspondence and memos.
- Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance.
- Ability to understand 24 hour and military time systems.
- Ability to understand rates applicable to time passed.
- Ability to understand 24 hour and military time systems.
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance.
- Must be able to read and write standard English language.
Scope Authority To Act
The employee has control over resources available only.
Working Conditions & Physical Demands
- Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Lifting Requirements: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Physical Environment: The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
- Travel: Travel of up to 5% may be required.
ACKNOWLEDGEMENT AND ACCEPTANCE
I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.