Loss Recovery Agent

About the role

At America’s Car-Mart our mission spreads far beyond the walls of our offices. We are deeply passionate about providing transportation solutions to credit-challenged individuals and helping them achieve success is the core of what we do. Each of our 2,500+ associates take this responsibility seriously. Every day we live our purpose and stay true to our values – Integrity, Respect, Compassion and Excellence. Join us and you’ll discover why we are recognized by Forbes as one of America’s Best Mid-Sized Employers to work for. From day one, you’ll be empowered to pave your own path to success!

Responsibilities

• Process Helpdesk tickets received for the Collections department.
• Assist dealerships with vehicle recovery process by providing a list of approved agents outside of dealership footprint.
• Assist dealerships by utilizing third party web platforms to recover customer vehicles.
• Assist lots by providing updated customer information through skip tracing efforts.
• Assist dealerships with impounded vehicles.
• Enter detailed notes in ALIS regarding customer account notes.
• Send condition reports via email to dealerships for recovered or impounded vehicles.
• Assist dealerships with decision-making on recovered vehicles in order to obtain the best possible outcome.
• Assist in processing dismissed bankruptcies as needed.
• Maintain an up-to-date list of repossession laws, by State.
• Maintain an up-to-date list of tow and impound notice requirements, by State.
• Communicate with General Managers and Account Representatives on a regular basis to help teach and train best practices in vehicle recovery.

Qualifications

• High School Diploma
• Proven experience in asset recovery, debt collection, or a similar role
• Strong knowledge of debt recovery laws, regulations, and procedures
• Excellent negotiation and communication skills
• Ability to analyze data and make informed decisions

Benefits

• 401(k) match
• stock purchase plan
• PTO
• health plan choices
• much more

Pay

$15 per hour