Loss Prevention Tactical Customer Service Associate

Job Description

Contribute To The Growth Of Your Career
Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera.
Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention.
Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand.
Adheres to Company policies and maintains and supports Company culture and values.
Maintains a proper and professional stance in the designated area at the front of the store
Acts as a visual deterrent to prevent potential loss/dishonesty
Reviews and understands the Store Emergency Response Guide
Wears a complete Company approved uniform including a Body Worn Camera
Greet customers appropriately, demonstrate courtesy and respect
Establish and maintain a position at the front of the store or in a department
Responds to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
Observes and reports any suspicious behavior or critical incidents to LP or store management
Performs a closing safety sweep of the store with a member of management
Adheres to all Company Policy and Procedure
Documents required incidents in AIIM Case Management
Performs other duties as assigned

Who We Are Looking For

You! Strong verbal and written communication
Sound decision making skills
Ability to take initiative and perform well independently
Prioritizes/organizes workload and manages time effectively
Able to stand for long periods of time
0-2 years retail or security experience

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

Qualifications

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

Skills

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

Pay

Starting pay range: $16.90 to $18.60 per hour

Schedule

Not specified

Contact

TJX representatives for more information

About the Company

TJX Companies, Inc., through its subsidiaries, operates as a retailer of off-price apparel, home furnishings, and accessories. It offers a wide variety of merchandise at reduced prices compared to full-price retailers. TJX operates 4,500 stores in North America, Europe, and Canada under various banners such as TJ Maxx, Marshalls, HomeGoods, and others. TJX is a Fortune 100 company and the world's leading off-price retailer.