Loss Prevention Specialist

About the Role

To prevent loss by monitoring and assisting management with loss prevention activities throughout the store, ensuring company and store policies and procedures are maintained while enhancing customer relations and services.

Responsibilities

• Provide Loss Prevention support to Front End management at the checkout area.
• Observe and review associate activities and compliance with company policies and procedures.
• Monitor customers throughout the store for customer service and loss prevention; apprehend shoplifters; perform loss prevention activities in accordance with state law and company policy.
• Assist management in loss prevention inspections.
• Cooperate with and respond to requests by police departments, courts, and other public agencies under Loss Prevention direction.
• Assist management with the implementation of Loss Prevention programs.
• Communicate with and train associates on loss prevention issues.
• Repair and maintain CCTV equipment located throughout the store (under certain circumstances).
• Conduct routine audits and night visits as assigned by Loss Prevention.
• Assist in lock changes.
• Perform other duties as assigned by management and the Area Loss Prevention Manager.
• Represent Loss Prevention in store-level safety meetings.

Requirements

• Must be 21 years of age.
• High School Education or equivalent.
• Ability to read, understand, and interpret signs, shelf labels, and date codes.
• Ability to follow written and oral instructions.
• Ability to perform simple mathematical calculations (addition, subtraction, multiplication, division).
• Ability to cooperate with others and work as part of a team.
• Ability to learn, understand, and apply company manuals, policies, and practices related to store operations.
• Ability to handle confrontational situations and respond quickly to incidents.
• Skill in operating general store and loss prevention equipment.

Environmental Factors

• May be required to work outdoors when conducting internal or external surveillance or apprehending a shoplifter.
• Exposure to heights, dust, airborne particles, and limited-space areas.