Loss Prevention Officer - ONC

Patrol and Incident Management

• Patrol hotel property to ensure the safety of guests and employees.
• Enforce hotel policies and procedures.
• Record in writing any assigned tasks.
• Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.
• Initiate and follow up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates, ensuring all documentation, reporting, and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts.
• Maintain accurate records while performing basic duties, including, but not limited to, camera monitoring, shift activity log, codebook, and employee/guest interactions.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests who need privacy when entering/exiting the hotel through the heart of the house areas.

Security and Emergency Response

• Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
• Assist supervisor or director in checking alarm systems, safety, and fire alarm systems, and closely monitor the security of building doors, service areas, delivery areas, and grounds.
• Aid hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Record, report, and correct any unsafe conditions while patrolling hotel property.

Communication and Documentation

• Must be able to communicate effectively by telephone, email, radio, and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.

Qualifications

• Must be able to stand and walk for up to 8 hours per shift.
• Must be available for AM & PM shifts.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must be able to work a flexible schedule, including day, evening, weekends, and holidays.