Loss Prevention Officer - FT

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow up with all investigations of crimes committed against property and persons.
• Aid sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee/guest interactions.
• Monitor/distribute visitor and vender access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through the heart of the house areas.
• Maintain confidentiality when dealing with sensitive guests or associate issues.
• Aid hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Record, report, and correct any unsafe conditions while patrolling hotel property.
• Maintain a professional attitude and appearance.

Qualifications

• Must be able to stand and walk for up to 8 hours per shift.
• Available for AM & PM shifts.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must have a valid driver's license with a driving record in good standing.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.