Loss Prevention Officer-2

At HEI, we recognize that our success is the result of our greatest asset: Our People. We honor the privilege of our associates choosing us by investing in and making them more valuable, offering competitive compensation, benefits, and industry-leading tools, training, and support. The Woodlands Resort, Curio Collection is a 50-year-old retreat located 2 miles from The Woodlands Waterway in the Houston Area.

About the role

Perform protective, preventative, safety, and security-related enforcement functions by touring the hotel complex to ensure the safety and wellbeing of all hotel guests, associates, and vendors. Implement and monitor all related SOPs, Mission Vision, and Values in a courteous and restrained manner while coping with emergencies, undesired conduct, disturbances, and threats.

Responsibilities

• Spend the majority of the shift on foot patrol, walking and climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two-way radio, bending, stooping, and kneeling.
• Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems.
• Coordinate expedient response to emergency conditions such as fire, safety hazards, and threats to life and/or property in a calm, rational, and persuasive manner.
• Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons, and property. Requires grasping, lifting, carrying, or otherwise moving persons, packages, luggage, wheelchairs, and safety equipment using manual dexterity.
• Watch for suspicious persons entering, exiting, or loitering around the building. Conduct walk-through observations of the entire hotel. Promote safe work practices.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe security monitors for any unusual activity and report suspicious behavior directly via radio to the supervisor on duty; report any alarms similarly.
• Memorize and monitor the life safety system installed at the property, including the layout of the entire building, alarm pull stations, and the location of fire extinguishers and sprinklers.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• Maintain a professional appearance and manner at all times.
• Effective communication with guests.
• Willingness to assist co-workers with their job duties and be a team player.
• Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
• Ability to stand, walk, and/or sit continuously to perform essential job functions for the duration of the shift, with or without reasonable accommodation.
• Hearing and visual ability to observe and detect signs of emergency situations, with or without reasonable accommodation.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property, with or without reasonable accommodation.
• Ability to grasp, lift, and/or carry or otherwise move goods weighing a maximum of 150 lbs., with or without reasonable accommodation.
• Sufficient manual dexterity in hands, with or without reasonable accommodation.
• Ability to climb stairs and ladders at a rapid pace, with or without reasonable accommodation.
• Ability to perform duties within extreme temperature ranges, with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as supervisors, coworkers, and the public.

Pay

Salary Range: $15.00 hourly

Benefits

• Comprehensive medical, dental, and vision insurance through Anthem Blue Cross Blue Shield and EyeMed.
• Vacation, sick, and holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, spousal, and child life insurance.
• Short- and long-term disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and hotel room discount programs.

Specific details and eligibility of these programs vary by location and employment status.