Loss Prevention Investigator

About the role

Utilize Loss Prevention & Asset Protection techniques and experience to prevent and recover lost or stolen company assets by conducting high-level investigations and coaching staff on proactive tools needed to detect and prevent misappropriation of company resources.

Responsibilities

• Assist in the implementation of all loss prevention procedures at all Goodwill Central Texas locations by completing thorough investigations, including gathering evidence, conducting in-person interviews, collecting/writing statements, and preparing written reports.
• Maintain activity summaries, incident reports, observation reports.
• Serve as an in-house subject matter expert on the CCTV camera system and access control system and utilize these systems to investigate loss prevention matters, security, and safety incidents.
• Assist with the Key Control and Asset Protection programs.
• Work closely with Safety/Security to maintain a positive security posture on Goodwill property.
• Work with Operations and Facilities on all new buildings and remodels with placement of CCTV cameras, access control and security equipment.
• Use POS exception reports and other LP tools (Think LP, GPS, Audits, etc.).
• Participate in retail inventory counts.
• Monitor and review POS exception reports and investigate incidents that show evidence of policy violations and/or theft.
• Work closely with Retail Managers and their District Managers in addressing specific Loss Prevention issues that pertain to each individual location and/or district.
• Attend meetings as a Loss Prevention subject matter expert as requested.
• Assist company leaders with all Loss Prevention related requests.
• Maintain a positive relationship with internal and external stakeholders including local municipal, State and Federal Law Enforcement.
• Ensure departmental equity and compliance with all company policies and procedures.
• Demonstrate ethics and comply with Corporate Compliance Program.
• Meet mandatory training requirements.
• May assist with emergency response activities.
• Other duties as assigned.

Supervisory responsibility

This position does not have supervisory responsibilities.

Qualifications

• High school diploma or equivalent.
• 5+ years loss prevention experience or related experience.
• Strong interpersonal, organizational and communication skills.
• Intermediate skills in POS reporting.
• Intermediate skills in Microsoft Office and security camera and access control systems.
• Certification in Interviewing and Interrogation Techniques.
• Ability to maintain confidential information.

Benefits

• Comprehensive Health Coverage: top-tier medical, dental, and vision insurance.
• Generous Paid Time Off: vacation days, personal days, and company-wide holidays.
• Paid Parental Leave.
• Professional Development Opportunities: access to workshops and online courses.
• Wellness Programs: gym memberships and mental health support.
• Employee Recognition Programs: recognition awards.
• Diverse and Inclusive Culture: regular team-building activities and events that foster a sense of belonging.