Loss Prevention Customer Service Associate
Job Description
Opportunity: Grow Your Career
Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention.
Understands operational procedures and deters acts of dishonesty within established customer service guidelines.
Provides timely, courteous and knowledgeable service to customers
Engages customers, providing support and creating a positive shopping environment
Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
Observes accurate checkout procedures for customers and Associates
Communicates shrink-related concerns to Store Management and Loss Prevention
Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives
Coordinates and completes shrink-related activities in partnership with Store Management
Supports and participates in store shrink reduction goals and programs
Promotes a culture of honesty and integrity; maintains confidentiality
Encourages Associate use of shrink reduction resources
Promotes safety awareness and supports maintenance of a safe environment
Follows through on commitments; accomplishes goals with minimum supervision
Adheres to all labor laws, policies, and procedures
Performs other duties as assigned
Who We're Looking For
You. Excellent communication skills and good judgment
Ability to respond appropriately to changes in direction or unexpected situations
Outstanding colleague, working effectively with peers and supervisors to accomplish tasks
Able to work a flexible schedule to support business needs
Benefits
- Associate discount
- EAP
- smoking cessation
- bereavement
- 401(k) Associate contributions
- child care & cell phone discounts
- pet & legal insurance
- credit union
- referral bonuses
Starting Pay Range
$13.25 to $17.10 per hour