Loss Prevention Coordinator

The Value You’ll Bring

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. As a Loss Prevention Coordinator, you will play a key role in supporting Smithfield’s Loss Prevention team by identifying, investigating, and managing delivery-related freight claims while helping minimize financial impact to the business.

What You’ll Do

• Claims Review & Resolution: Review daily Over, Short & Damaged (OS&D) occurrences—including refused product, quantity discrepancies, quality-related exceptions, and carrier claims—to identify issues and determine appropriate next steps.
• Reporting & Documentation: Compile and distribute daily Claims Reports as requested, ensuring information is complete, accurate, and delivered on time.
• Issue Management: Continuously monitor and follow up on outstanding OS&D issues to ensure timely resolution in alignment with departmental requirements.
• Cross-Functional Communication: Communicate with internal teams, external partners, customers, and carriers to reinforce departmental expectations and gather details needed for claim resolution.
• Root Cause Analysis: Collaborate with the Loss Prevention team to investigate delivery discrepancies, determine root causes, and recommend/track corrective actions that prevent recurring issues.
• Adjustments & System Updates: Process necessary inventory and customer account adjustments related to confirmed OS&D discrepancies.

What We’re Seeking

• Education & Experience: High School Diploma or GED and 2+ years of relevant experience in logistics, customer service, claims processing, or related field, required.
• Technical Skills: Proficient in Microsoft Office, especially Excel, with the ability to manage and interpret data accurately.
• Analytical & Problem-Solving: Strong attention to detail with the ability to identify root causes, analyze discrepancies, and recommend corrective actions.
• Communication: Excellent written and verbal communication skills with the ability to interact effectively with internal teams, customers, and carrier partners.
• Professional Traits: Highly organized, dependable, and able to manage multiple tasks in a fast-paced environment while maintaining accuracy and follow-through.
• Collaboration & Culture Fit: Ability to work well with others, be respectful, approachable, and team-oriented while building strong working relationships and supporting a positive work environment.

Other Skills That Make You Stand Out

• Bachelor's Degree, preferred.
• Prior food industry or retail experience, preferred.
• SAP experience is a plus.

Pay Range

The expected pay range for this position is $14.42 - $24.04 per hour.

Benefits

Smithfield Foods provides a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more. Relocation Package Available.

EEO Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.