Loss Prevention Supervisor

About the role

Protect Our Members. Support Our Team. Strengthen Our Communities.

Responsibilities

• Lead the daily operations of the Loss Prevention Department, including collections, charge-offs, repossessions, bankruptcies, recoveries, and legal collection activities.
• Coach, mentor, and develop a team dedicated to providing professional and compassionate member service.
• Ensure compliance with Credit Union policies and all applicable federal and state regulations.
• Assist with complex member situations by negotiating repayment solutions and recommending appropriate collection strategies.
• Monitor delinquency trends and identify opportunities to reduce losses and improve processes.
• Develop and maintain department policies, procedures, and workflows that promote efficiency and accountability.
• Partner with leadership to identify portfolio risks and operational improvements.

Requirements

• Three to five years of collections, lending, or related financial services experience.
• Previous leadership or supervisory experience preferred.
• High school diploma or GED required.
• Strong communication, conflict resolution, and relationship-building skills.
• Able to handle confidential information with professionalism and discretion.
• Knowledge of collections regulations and financial institution operations is preferred.

Qualifications

• Three to five years of collections, lending, or related financial services experience.
• Previous leadership or supervisory experience preferred.
• High school diploma or GED required.
• Strong communication, conflict resolution, and relationship-building skills.
• Able to handle confidential information with professionalism and discretion.
• Knowledge of collections regulations and financial institution operations is preferred.

Skills

• Leadership and supervisory experience.
• Effective communication and conflict resolution skills.
• Compliance with financial regulations.
• Member service and customer care.
• Complex situation handling and negotiation.
• Process improvement and risk management.

Benefits

• Competitive compensation and benefits package.
• Medical, dental, and vision insurance.
• 401(k) with employer contribution.
• Paid time off and holidays including your Birthday.
• Professional development opportunities.
• A collaborative, supportive work environment.

Pay

• Compensation details not specified.

Schedule

• Schedule details not specified.