Loss Prevention Coordinator

Work You Will Perform

As a Loss Prevention Coordinator, you will play a critical role in protecting Landstar's drivers, agents, customers, and the motoring public by responding to safety-related incidents and commercial motor vehicle accidents. You'll be a trusted resource during time-sensitive situations, making sound decisions while ensuring compliance with federal motor carrier safety regulations and company policies.

This role is ideal for someone with strong administrative customer support experience who remains calm under pressure, communicates confidently, and enjoys solving complex problems. As you grow in the role, you'll gain valuable expertise in DOT and FMCSA regulations and transportation operations in a fast-paced environment where your work has a direct impact on safety and regulatory compliance.

Essential Responsibilities

• Receive inbound calls from drivers, agents, customers and the motoring public on safety related issues.
• Respond immediately to accident hotline, handling outbound calls in response to safety related concerns.
• Complete data entry of accident requirements and record.
• Ensure compliance with federal regulations in aspects of DOT accident reporting, post-accident testing and reasonable suspicion testing.
• Make decisions specific to crash ruling.
• Perform operator reviews and determine training needed and execute disciplinary action.
• Manage correspondence from the motoring public when complaints are safety related.
• Analyze driver safety records and communicate disposition.

Minimum Experience and Qualifications

• A high school diploma or general education degree (GED) required.
• One year of customer support in an administrative setting.

Preferred Experience and Qualifications

• One year of DOT transportation/logistics experience.
• One year of fraud experience.
• Combination of both DOT transportation/logistics experience and fraud experience.

Knowledge, Skills, and Abilities

• Proven independent decision-making skills.
• Effective communication skills; must be able to retain and relay crucial safety information.
• Accuracy in reporting crucial, confidential details to management related to possible increased liability/exposure.
• Excellent organizational skills with the ability to prioritize.
• Capacity to maintain composure in emotionally charged situations and/or escalated conversation.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
• Ability to work autonomously in escalated safety situations.

About Landstar

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Location: Hybrid (Rockford, IL or Jacksonville, FL) Schedule: Monday – Friday, 8am – 5pm CST; 9am – 6pm EST, on call rotation Salary: $48,000 - $52,000 annually based on experience

Why Work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team. Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more. If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Equal Opportunity/Affirmative Action Employer

Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.