Loss Prevention Agent

Responsibilities

• Greet visitors, vendors, and contractors, directing them to their destinations.
• Obtain names and information from guests entering the resort.
• Answer telephones courteously, relaying information to appropriate channels.
• Handle guest questions, complaints, and concerns directly or escalate to the appropriate department.
• Drive the property to escort guests, deliver provisions to cabins, and monitor resort amenities for unregistered guests or issues requiring attention.
• Conduct routine checks of guest sites, noting deficiencies or maintenance issues, such as water, sewer, or parking problems.
• Aid in resolving noise complaints, parking enforcement, and other security responsibilities.
• Maintain vigilance for unusual occurrences, ensuring safety procedures are followed.
• Receive and track packages and mail for resort operations.
• Tag vehicles for removal by the owner at unrented transient sites.
• Communicate all issues and concerns to the Guest Services Manager and Resort Manager.
• Perform other tasks as assigned to ensure the smooth operation of the resort.

Requirements

• High School Diploma or GED.
• Valid driver’s license.
• Good verbal and written communication skills.
• Reasonable computer proficiency, including the ability to use email and the internet.
• Strong organizational and customer service skills.
• Flexibility to respond to resort needs during non-business hours.
• Ability to lift at least 25 pounds.
• Ability to read maps and follow directions.
• Hard-working, dependable, and willing to take direction.

Pay

Housing is not provided.

The hourly rate is $22.50.

Schedule

This is an overnight position with shifts that vary from 9pm-6am.

EEO Statement

We are an equal opportunity employer.

Drug-Free Workplace

We are a drug-free workplace.