Loss Mitigation Specialist - SPOC1

Selene Holdings is a multi-line business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.

About the role

The Loss Mitigation Specialist has proven mastery of the requirements of the Loss Mitigation Specialist position. It will act as the Single Point of Contact (SPOC) and is assigned a portfolio of non-performing assets to contact, negotiate, and complete loss mitigation alternatives to minimize foreclosure losses. This role will handle specialty functions within the SPOC department such as liquidation outcomes, bankruptcy customers, and high-value customers. This is an in-office position.

Schedule

• 11:00 AM – 8:00 PM Monday – Thursday
• 8:00 AM – 5:00 PM Fridays
• 1 Saturday per month 8:00 AM – 12:00 PM (Overtime/No Flex Fridays)
• Training will be Monday–Friday 8:00 AM – 5:00 PM CST

Responsibilities

• Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements.
• Meets monthly individual and team goals and key performance indicators.
• Handles a portfolio of multiple mortgage products that are 90+ days delinquent, or have requested loss mitigation, as governed by investor, departmental, and legal guidelines; minimizing the loss due to foreclosure through the use of loss mitigation options.
• Portfolios worked by a Loss Mitigation Specialist II are non-traditional workouts such as Short Sales and Deeds-in-Lieu, as well as high-risk customer types.
• Receives inbound calls and makes outbound calls to customers, attorneys, realtors, and other authorized parties on the account and educates them on options available to resolve delinquencies.
• Understands and discusses customers’ general requirements for loan modifications, short sales, deeds in lieu, cash for keys, and consents to judgment, among other loss mitigation options.
• Analyzes specific financial situations; recommends and initiates the proper loss mitigation tool to assist each borrower.
• Conducts light skip-tracing activities.
• Reviews title searches to ensure that no title issues threaten the standing of our investor’s lien on the property.
• Ensures compliance with company policies and procedures.
• Reviews and updates daily reports and accounts.

Requirements

• High school diploma or general education degree (GED) required; Associate's degree (A.A.) from a two-year college preferred.
• Two to four years of related experience and/or training required.
• GSE loss mitigation experience preferred, with specific emphasis on FHLMC and FNMA loss mitigation.
• Excellent attention to detail.
• Ability to multi-task and consistently meet multiple deadlines.
• Strong verbal and written communication skills.
• Ability to work in a team environment.
• Ability to use good judgment.
• Strong consulting and advising customer communication skills via telephone and written communication.

Skills

• Adaptability: Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.
• Business Ethics: Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
• Communications: Expresses ideas and thoughts verbally and in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Customer Service: Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Dependability: Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
• Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.

Computer Skills

• Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook).
• Previous experience with MSP, Black Knight/LPS, and Sagent preferred.

Benefits

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company-paid Life Insurance
• Matching 401(k) Plan