Loss Mitigation Specialist

Job Summary

Join Vacatia and Help Deliver Compassionate, High-Impact Solutions for Owners Facing Financial Hardship

About the Role

Engage owners with past-due accounts to understand their financial situation and identify appropriate resolution options.

Responsibilities

• Negotiate settlements, payment plans, and hardship alternatives within established guidelines.
• Educate owners on available programs, timelines, and required documentation.
• Prepare and send settlement documentation, track execution, and ensure accurate updates across systems.
• Maintain accurate records and prepare daily and weekly performance reports.
• Escalate high-risk or complex situations to leadership as needed.

Requirements

• Experience in debt negotiation, hardship resolution, or financial settlement operations.
• Strong negotiation and persuasion skills, with the ability to build rapport and reduce conflict.
• Able to analyze borrower financial circumstances and recommend realistic options.
• Excellent communication skills; professional, clear, empathetic.
• High attention to detail with strong documentation and record-keeping abilities.
• Basic math and reasoning skills to explain balances, fees, and payment structures.
• Familiarity with Microsoft Office; working knowledge of Concord, Buzz, Escrow, SPI, JAG, and Accurint is a plus.
• Bilingual (English/Spanish) is a strong advantage.

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Office.
• Working knowledge of Concord, Buzz, Escrow, SPI, JAG, and Accurint.
• Bilingual (English/Spanish) is a strong advantage.