Loss Mitigation Liaison I

Primary Responsibilities

• Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers.
• Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
• Understand investor’s waterfall and required documents for loss mitigation.
• Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
• Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply.
• Communicate liquidation options and explain the foreclosure process as necessary.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.

Scope of Responsibilities

Maintains direct contact with consumers.

Education and Experience Required

• A combined 4 years’ higher education and/or work experience, including a minimum of 1 year collections or customer service experience.
• Ability to communicate effectively and professionally over the phone.
• Excellent communication and customer service skills.
• Proficiency with word processing and spreadsheet software.

Education and Experience Preferred

• Bachelor’s degree.
• Mortgage collections experience.
• Knowledge of M&T systems.

Pay

The pay range for this position is $22.61 - $37.67 Hourly (USD).