Loss Mitigation Liaison I

About the role

This position acts as the Single Point of Contact (SPOC) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.

Responsibilities

• Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers who are delinquent in their loan payments and investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
• Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
• Understand investor’s waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
• Communicate and explain the terms of loss mitigation approvals or declines, the rationale for each, and the ability to appeal or re-apply.
• Communicate liquidation options and explain the foreclosure process as necessary.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Requirements

• A combined 4 years’ higher education and/or work experience, including a minimum of 1 year in collections or customer service.
• Ability to communicate effectively and professionally over the phone.
• Excellent communication and customer service skills.
• Proficiency with word processing and spreadsheet software.

Preferred Qualifications

• Bachelor’s degree.
• Mortgage collections experience.
• Knowledge of M&T systems.

Pay

The pay range for this position is $22.61 - $37.67 hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America