Loss Mitigation Representative

In this role, you will assist members, staff, and third parties with general aspects of loss mitigation and repossession accounts for the credit union.

Responsibilities

• Assign accounts to third-party repossession agencies and coordinate collateral recovery.
• Review loan documents, credit reports, and account history to support skip tracing and resolution.
• Communicate with members to discuss account status and resolution options.
• Create and send required notices including Notices of Intent and balance notifications.
• Process sales proceeds, refunds, redemption, and insurance claims accurately.
• Track account activity and document all actions in the collections system.
• Partner with third-party vendors and internal teams to resolve collection issues.
• Ensure compliance with internal policies and applicable regulations, including FDCPA.

Requirements

• Minimum of six months of similar or related experience.
• High school diploma or equivalent.
• Excellent customer service and interpersonal communication skills.
• Strong organizational skills and attention to detail.

Preferred Skills

• Basic understanding of bankruptcies, repossessions, legal actions, foreclosures, loan extension/modifications, and collateral protection.

Benefits

• Generous Paid Time Off Policy (up to 15 days in 1st year of service, increasing with tenure).
• Volunteer Time Off (VTO) – up to 16 hours yearly.
• 401(k) plan with 7% company match.
• Health, Dental, and Vision Insurance.
• Health Savings Account with Employer Contribution available.
• Free Vision Insurance.
• Life and Disability Insurance provided by the Credit Union, with optional supplemental coverage available.
• Educational Assistance.

Pay

$20.00 - $26.00 per hour, depending on experience.

Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!