Loss Mitigation Specialist I

About Loss Mitigation: Reinstatements & Settlements

In Reinstatements and Settlements, you will work most directly with customers who want to keep their vehicle or resolve their account. These teams focus on understanding each customer's situation, asking the right questions, and creating clear paths forward. You'll support customers by:

• Reviewing account history and current circumstances
• Helping them understand the options available
• Working with them to reinstate loans or negotiate settlements
• Setting up realistic plans that support both the customer and the business

These teams combine service, problem-solving, and relationship-building to help customers stay on the road while minimizing potential loss.

What You'll Do

• Analyze each customer's situation and collateral risk, then present clear solutions that support customer stability and company goals.
• Use tools, technology, and strong critical thinking to identify the best path forward—whether that's payment arrangements, settlements, or other options.
• Partner closely with customers, internal teams, and external partners (attorneys, repossession vendors, insurance companies) to resolve challenges in a way that protects both the customer and the business.
• Communicate with empathy and professionalism to de-escalate situations, build trust, and move problem accounts toward successful resolution.

What You Bring

• Strong problem-solving skills with the ability to prioritize in a fast-paced environment
• Experience working between emails, phones and multiple screens
• High attention to detail and accuracy
• Excellent written and verbal communication skills
• 2+ years of experience in collections, call center, customer service, or similar (preferred)