Loss Draft Supervisor

About the role

The Default Supervisor at Proctor Loan Protector is responsible for training, preparing, and developing all new Default Specialists/Foreclosure Specialists. They also assist with questions regarding procedures and/or job aids.

Responsibilities

• Learn and become familiar with current servicing systems including the BKFS platform for servicing critical dates
• Supervise the daily workflow of the Default/Bankruptcy team ensuring all work is completed with established deadlines
• Collaborate with team members, business units, and management to contribute to department goals and maintain service level objectives in productivity and quality
• Inspire and motivate teamwork for achieving goals
• Maintain an impeccable attendance record
• Escalate red flags promptly and with the appropriate sense of urgency
• Maintain strict confidentiality of customer/client information and interactions
• Adhere to all established company policies and procedures
• Monitor team email boxes
• Review timelines to ensure completion turn-times are as expected
• Update and maintain procedures and job aids as needed
• Adhere to a set schedule
• Other duties as assigned

Qualifications

• High School Diploma/GED required
• Two years’ experience in mortgage servicing or similar quality-driven customer service environment preferred
• One-year supervising experience preferred
• Familiarity with HUD reverse mortgage maturity timelines and Consumer Privacy Laws

Competencies

• Planning/organizing
• Interpersonal skills
• Oral communication
• Written communication
• Problem solving
• Quality control
• Adaptability
• Safety and security
• Leadership

Physical Requirements

• Necessary on a regular basis: Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone
• 7-8 hours per day: Speech and hearing sufficient for in-person and telephone communication, Vision sufficient for use of a computer monitor, Sedentary position
• Standing, reaching, kneeling, stooping, bending, pushing and pulling may be required