Loss Admin Associate

Duties And Responsibilities

• Answer the phones in a timely manner, collect claim information, and enter the appropriate information and attachments into company systems.
• Provide information to callers regarding the expectations and next steps after their claim or loss draft has been submitted.
• Absorb claim data/information needed to help process claims, including contacting the insured or other involved persons to obtain missing information.
• Demonstrate patience, empathy and professionalism when interacting with borrowers and third-party vendors.
• Accurately complete insurance claim forms; review related documents to ensure they are complete and accurate.
• Collect and evaluate required documentation in order to monitor repairs of damaged homes and/or property and maintain contact with the borrower throughout the repairs to ensure funds are disbursed and inspections are ordered in a timely manner.
• Order property inspections to ensure repairs are being completed correctly and timely.
• Accurately document all activity throughout the process in servicing database.
• Navigate systems tools and screens efficiently and effectively (e.g., keyboard skills, macros, shortcuts) and use appropriate systems/platforms/applications to enter and update provider and contract information.
• Other related projects as assigned.

Qualifications

• A high school diploma or GED is required, and one year of related experience is preferred.
• An associate degree is preferred.
• Strong data entry and computer skills, including Microsoft Office products (Outlook, Excel, Word).
• Basic math and accounting skills.
• General knowledge of overall mortgage lending processes and documents required by conventional and government mortgage loans, terminology, and applicable compliance and regulatory requirements related to insurance.
• General knowledge of the types of hazard insurance.
• Prior claims or loss draft experience is preferred, but not required.