Loro Piana, Client Advisor, Beverly Hills

General Purpose of the Position

The General Purpose of the Position is to seek a Client Advisor to join our team at Loro Piana. The Client Advisor will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients.

Job Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.
• Partner with store leadership and training teams to reinforce storytelling standards, strengthen service delivery, and drive impactful on-the-floor learning moments.
• Contribute to feedback cycles, in-store training activations, and dedicate meaningful time to team development and knowledge sharing.
• Participate in Seasonal road show in-store presentations in collaboration with Retail Excellence team as well as autonomously.

Profile Skills And Abilities Required

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Additional Information

• What we offer includes medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, and Headspace mental health support.
• Employees enjoy a generous product discount, exclusive LVMH discounts, and other tailored perks.
• Compensation ranges from $25 to $28 USD per hour, based on the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.