Client Advisor - Beverly Hills

Responsibilities

• Sales Achievement: Consistently achieve or exceed the monthly sales target, as directed by Management.
• Work with Boutique Manager on special client requests.
• Ensure each client receives exceptional customer service and provide a welcoming environment in the Boutique.
• Support after-sales clients with helpful solutions in accordance with Maison values.
• Support ecommerce clients and phone inquiries to schedule appointments upon request and arrange correspondence.
• Extensive knowledge on industry news and competitive brands.
• Knowledge of high jewelry including one of a kind pieces and selling ceremony to build momentum towards sales achievement.

Client Relationship Management

• Expert in clientelling to cultivate new and nurture existing client relationships.
• Partner with management and Corporate Team on CRM initiatives.
• Accurately capture client data for all prospects and clients.
• Consistently follow-up with clients and use CRM tools to effectively build relationships.
• Appropriately resolve any client issues and escalated matters.
• Support the Boutique and Corporate Team with in-store and off-site events; develop community relationships, exploring potential events to increase brand awareness and customer loyalty.

Daily Boutique Operations

• Understand and comply with all Policies and Procedures set by the Maison.
• Assist with daily set-up and breakdown of the Boutique, and communicate on any maintenance issues.
• Actively participate in inventory and cycle counts to prepare and ensure a successful audit.
• Assist with operational requests in a timely manner when needed from Corporate Team and Italy headquarters.
• Maintain visual integrity adhering to brand standards for vitrines and boutique aesthetic.
• Perform special projects as designated by boutique management.

Qualifications

• High School Diploma. College degree preferred.
• Luxury Retail or Hospitality experience is preferred.
• Excellent understanding of the luxury client experience and customer service.
• Computer proficiency: Excel, Word, Power Point.
• Excellent written, verbal, and interpersonal communication skills.
• Experience with logistics and operations.
• Self-starter with a Team-Player approach.
• Flexibility to work on evenings, weekends and holidays, as needed.
• Ability to spend long periods of time standing.

Benefits

• Richemont offers a generous compensation and benefits package for eligible employees.
• We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• We encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

Pay

Hourly Rate: $28 to $32 per hour
Salary will be negotiated based on relevant skills and experience.