LOOP SUPPORT: INBOUND SALES TEAM SUPERVISOR (LATAM)

Key Responsibilities

• Conduct regular 1:1s to provide feedback, address challenges, and support team growth.
• Review calls, texts, and email follow-ups to provide actionable insights for improvement.
• Afford effective hiring, onboarding, and training of new team members.
• Foster a team culture of accountability, first-class hospitality, and continuous improvement.

Operational Excellence

• Oversee day-to-day operations, ensuring smooth workflows and no missed opportunities.
• Track and analyze performance metrics to maintain a high win rate and low error rates.
• Identify and address operational challenges promptly, working cross-functionally to implement solutions.

Sales Performance Improvement

• Coach team members to close deals effectively, driving higher win rates month over month.
• Train the team on sales frameworks, techniques, and best practices.
• Conduct regular call reviews to celebrate successes and identify areas for improvement.

Qualifications

• Proven experience leading and developing sales teams, preferably in inbound, call-based, B2C sales environments.
• At least 5 years of experience in sales with 2+ years in a team management role.
• Based in LATAM.
• Demonstrated ability to drive team engagement, improve performance, and achieve sales targets.
• Exceptional organizational and operational management skills.
• Strong analytical skills with experience using data to inform decision-making.
• A customer-first mindset with a commitment to delivering exceptional service.