LOOP SUPPORT: CUSTOMER SUCCESS/ONBOARDING SPECIALIST (LATAM, $20/HR)

About the role

At Loop Support, we specialize in connecting businesses with exceptional customer success specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!

Responsibilities

• Engage new customers via phone, email, and text to guide them through onboarding and account activation.
• Educate customers on product benefits, including cost-saving features and ways to maximize value.
• Aid with account setup, resolving common setup issues such as PIN entry and initial login.
• Provide consultative support to ensure customers understand how the product meets their business needs.
• Maintain a positive and proactive approach in all customer interactions.
• Collaborate with internal teams to escalate issues and improve onboarding processes.

Qualifications

• Experience working closely with customers in account management, customer success, onboarding, or similar capacity (Required)
• Excellent written and verbal communication skills in English and Spanish. (Required)
• Based in LATAM (Required)
• A stable internet connection and a reliable computer setup. (Required)
• Ability to work independently in a distraction-free home office.
• A positive and professional attitude with a customer-first mindset.
• Strong problem-solving skills and ability to think on your feet.

To apply

To apply: https://weworkremotely.com/remote-jobs/loop-support-customer-success-onboarding-specialist-latam-20-hr