Customer Success Specialist - LATAM

About the role

The medical system is failing the 65% of adults in the US suffering from chronic disease. People are becoming more health-conscious, and a new era of holistic healthcare — driven by educated consumers — is emerging. Heal.me is a marketplace and SaaS platform for holistic practitioners. More than 4,000 practitioners use our platform today, and we’ve raised over $3M from early investors in Calm, Headspace, Uber, and MindBody. Our mission: to make wellness primary care.

Responsibilities

• Respond to support tickets, troubleshoot issues, and resolve account or payment-related questions with empathy and accuracy.
• Proactively reach out to ensure practitioners are fully utilizing our platform — from services and profiles to reviews and booking tools. Occasionally jump on Zoom calls for practitioners who need extra help.
• Contact practitioners who are inactive or considering cancellation to understand their challenges, offer solutions, and win them back.
• Help practitioners optimize their listings, improve client experience, and increase bookings.
• Gather recurring feedback and share insights with our product and growth teams to improve the platform and practitioner experience.

Qualifications

• 2+ years in Customer Success, Account Management, or Customer Support
• Proven experience helping customers adopt products, solve problems, and stay engaged
• Strong written and spoken English communication skills (Spanish a plus)
• A proactive, self-starting attitude — you don’t just wait for tickets, you look for ways to help
• Passion for wellness and alignment with Heal.me’s mission
• Comfortable working autonomously and collaborating with a distributed team

Benefits

• 3x/week team breathwork sessions
• Holidays + 15 days PTO

Pay

$3,000 – $4,000/month (depending on experience and location)

Schedule

Full-time