Longtail Account Manager - US

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erases morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com to learn more.

About The Role

We’re on the hunt for a dynamic Account Manager who thrives on building and nurturing relationships. If you’ve got the background, creativity, and enthusiasm to help our clients maximize their travel budgets while minimizing the time and resources they spend managing it, you might be the perfect fit!

What You Will Do

• Own a portfolio of Longtail customers and develop a high level of customer engagement with your contact and key decision makers within your accounts
• Gain a deep understanding of your customers’ business and be able to leverage this information to ensure that the customer maximizes their usage of AmTrav
• Identify growth opportunities and develop your portfolio by adding new business opportunities
• Leverage data analytics to provide clients with business reviews, reports and presentations to senior stakeholders
• Develop strong relationships with your clients that will shape their business travel programs
• Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions
• Act as a key contact between the internal AmTrav teams and the Account Management Team, to ensure clear cross team communication
• Effectively prioritize your time to maximize impact in key business areas

What You Need to Have

• 2+ years in a professional client relationship role
• Outstanding presentation & communication skills and the ability to build deep relationships
• Great prioritization and time management skills
• Result oriented mindset while keeping customer satisfaction as your top priority
• Great ability to analyze and translate data for your customers

Additional Requirements

• Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology
• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around
• Seek feedback early and often and are open to both give and taking constructive and direct criticism

What We Offer

• Competitive compensation and equity ownership in Perk
• Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
• Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
• Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
• Care for your furry friends through partner discounts on pet insurance
• Join our unforgettable Perk events, including our spectacular annual summer party
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• Plan for your future with our 401(k) plan with company matching contributions
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
• Focus on your family with 12-16 weeks’ paid parental leave
• Receive up to 20 "Work from Anywhere" days per year

Compensation

The base salary is $73,700. Additional quarterly spiff structure will be tied to achieving revenue & retention targets.

How We Work

In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead. We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.