Long Term Care Eligibility Technician

Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

About the role

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

The Eligibility Technician position is an introductory level position which determines eligibility for public assistance programs while receiving training in the applicable federal and state laws and county rules and regulations of financial eligibility. You will develop the knowledge and skills to interpret rules, policy and current practices, effectively interviewing clients, gather relevant information from available system resources and enter applicable information into a complex computer system.

Responsibilities

• Manage a full caseload, requiring well developed time management skills
• Demonstrate ability to work in a high-pressure environment with short deadlines
• Commit to providing exceptional customer service and possess a background of performing community service or a work history in working face-to-face or over-the-phone with individuals from various multi-cultural and socio-economic backgrounds
• Be an effective communicator; display excellent interpersonal skills, quickly grasp new concepts, and disseminate information accurately and quickly to Social Services applicants and recipients
• Have well-developed work habits and exceptional skills using computers and the Microsoft suite of products (Teams, Excel, Word etc.)
• Have experience crafting professional written communication both internal with colleagues as well as externally with clients
• Have experience entering and managing accurate high-volume data in real time

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Two (2) years of experience performing specialized/technical office support work
• Additional appropriate education may be substituted for the minimum experience requirements
• Ability to work in a hybrid environment, at least three days a week in-person at the office
• Employees must successfully complete all required State assessments to maintain eligibility for the position

Qualifications

• Ability to be discerning and empathetic in supporting a clientele from diverse backgrounds
• Strong verbal and written communication skills
• Desire to learn and evolve your related professional skillsets through ongoing trainings
• Experience in a human services field
• Proven ability to be agile in a fast-paced working environment

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Pay

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $23.00 and $28.17. The full salary range for this position is $22.53 - $33.80.

Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days.

• Training: 5 days in office at the Denver Human Services Castro Location, followed by approximately 4 - 6 months of on-site, in-person training Monday through Friday weekly (City holidays exempted).
• Post-training: Hybrid schedule of approximately 3 days in-office and 2 days remote.

During training, it is critical you are physically present for all classes and workshops.