LONG TERM CARE CLIENT SERVICES REP, WDL; FULL TIME - 3RD SHIFT

About the role

Join our team of innovative and unparalleled lab and support staff at Wisconsin Diagnostic Laboratories (WDL), a subsidiary of The Froedtert & the Medical College of Wisconsin regional health network.

Responsibilities

• Actively monitors the call queue, assisting with incoming calls outside of regular job assignment.
• Uses the L.A.S.T. method in problem solving customer concerns.
• Contacts client if order discrepancies are discovered, such as ICD10 code, demographic, or order clarification.
• Enters and prioritizes orders entered into LIS.
• Effectively navigates printing and reprinting of order requisitions.
• Performs timely and accurate QA on other order entry staff.
• Sends add on requests to Client Services in a timely manner.
• Efficiently distributes and monitors workload for phlebotomists throughout the shift.
• Escalates discrepancies for verification and correction and other complex problems to leader.
• Assists in eliminating unnecessary draws for patients and increasing efficiency for Phlebotomy.
• Effectively troubleshoots and faxes client issues with report distribution.
• Follows up with IT department when necessary.
• Responsible for initiating and thoroughly investigating any missing specimens and timely completing the Missing Specimen form before submitting to department leadership.
• Monitors worklists and work queues through LIS.
• Maintains < or equal to 2% A errors, < or equal to 2.5% B errors, and < or equal to 5% C errors and maintains a monthly average of < or equal to 10% errors when performing QA.

Qualifications

• High school diploma or equivalent.
• One year of work experience in a health care setting with basic understanding of laboratory tests, results, and terminology preferred.

Skills

Basic understanding of laboratory tests, results, and terminology.

Benefits

• Paid Time Off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 401K
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available