LONG TERM CARE CLIENT SERVICES REP, WDL; CASUAL - Varied Shifts

About the role

Join our team of innovative and unparalleled lab and support staff at Wisconsin Diagnostic Laboratories (WDL). We are a subsidiary of The Froedtert & the Medical College of Wisconsin regional health network, dedicated to providing expert academic care in every community.

Responsibilities

• Actively monitors the call queue, assisting with incoming calls outside of regular job assignment.
• Uses the L.A.S.T. method in problem solving customer concerns.
• Contacts clients if order discrepancies are discovered, such as ICD10 code, demographic, or order clarification.
• Enters and prioritizes orders entered into LIS, and performs timely and accurate QA on other order entry staff.
• Escalates discrepancies for verification and correction and other complex problems to leader.
• Assists in eliminating unnecessary draws for patients and increasing efficiency for Phlebotomy.
• Effectively troubleshoots and faxes client issues with report distribution.
• Follows up with IT department when necessary.
• Responsible for initiating and thoroughly investigating any missing specimens and timely completing the Missing Specimen form before submitting to department leadership.
• Monitors worklists and work queues through LIS, and monitors documentation in LIS and closes out applicable CRM’s.
• Works through training checklist with new team member, and consistently communicates updates to supervisor or leader as it relates to training progress.

Requirements

• One year of work experience in a health care setting with basic understanding of laboratory tests, results, and terminology preferred.
• High School Diploma or equivalent.

Qualifications

• High School Diploma or equivalent.

Skills

• Basic understanding of laboratory tests, results, and terminology.
• Effective communication skills.
• Problem-solving abilities.
• Attention to detail.
• Ability to multitask and prioritize tasks.

Benefits

• Paid Time Off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 401K
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

Pay

Not specified

Schedule

Variated shifts & days of the week (can include weekends)