Lolli and Pops Service Lead

Ampersand Brands is a growing portfolio of beloved confectionery brands, including Hammond’s Candies, the iconic hand-crafted candy maker, and Lolli & Pops, a premium retail and gifting brand with a national presence. The company is backed by strong growth ambitions, combining innovation, brand storytelling, and operational excellence to expand its reach and solidify its position as a leading player in the U.S. confections industry.

About the role

As a Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience.

Responsibilities

• Help drive store-level financial and operational results by monitoring the store's key performance indicator (KPI) targets and taking appropriate action to achieve store targets
• Keep your team focused on guest engagement, sampling, and sharing product knowledge
• Maximize the overall performance of the team through product knowledge education, coaching selling skills, and leading by example
• Assist in training, developing, and motivating team members
• Assist the Store Manager with paperwork, ordering, and inventory management
• Maintain visual and merchandising standards and ensure store cleanliness
• Ensure that all policies, procedures, and operational directives are enforced consistently and effectively by all team members
• Be a champion of Lolli & Pops inside and outside of the store
• Must be able to lift up to 25 pounds

Qualities and Experience

• Exceptional interpersonal skills: you are energized by working with people, both guests and your team
• A passion for meticulous quality: you understand that strong organization creates a highly efficient team
• A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done
• The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential
• An eye for detail: you know that the little things, be it cleanliness, the extra touch, or a few decimals, can make all the difference
• The desire to problem-solve: you like finding problems and fixing them
• The ability to multitask: you can prioritize and execute many different tasks each day
• A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work
• Flexible availability: you want to work at our busiest times and flex your availability to meet the needs of the business

Company Values

• Guest-icated: our guests are at the heart of everything we do
• Collaborative: we are a joyful mix of unique individuals working together
• Agile: we are flexible and open to change in order to be the best we can be
• Authentic: we honor what's real and authentic and give feedback from the heart
• Betterment: we have a never-ending drive to continuously improve