Lolli and Pops Service Lead

Ampersand Brands is a growing portfolio of beloved confectionery brands, including Hammond’s Candies, the iconic hand-crafted candy maker, and Lolli & Pops, a premium retail and gifting brand with a national presence. The company combines innovation, brand storytelling, and operational excellence to expand its reach and solidify its position as a leading player in the U.S. confections industry.

About the role

As a Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience.

Responsibilities

• Help drive store-level financial and operational results by monitoring the store’s key performance indicator (KPI) targets and taking appropriate action to achieve store targets
• Keep your team focused on guest engagement, sampling, and sharing product knowledge
• Maximize the overall performance of the team through product knowledge education, coaching selling skills, and leading by example
• Assist in training, developing, and motivating team members
• Assist the Store Manager with paperwork, ordering, and inventory management
• Maintain visual and merchandising standards and ensure store cleanliness
• Ensure that all policies, procedures, and operational directives are enforced consistently and effectively by all team members
• Be a champion of Lolli & Pops inside and outside of the store
• Lift up to 25 pounds and mobilize medium to large items up to 75 lbs. using appropriate safety techniques

Qualities and Experience

• Exceptional interpersonal skills: energized by working with people, both guests and your team
• Passion for meticulous quality: strong organization creates a highly efficient team
• Bias towards action: ability to roll up your sleeves and do what it takes to get the job done
• Desire to be coached and mentored: see potential in yourself and enjoy growing that potential
• Eye for detail: know that the little things—cleanliness, the extra touch, or a few decimals—can make all the difference
• Desire to problem-solve: enjoy finding problems and fixing them
• Ability to multitask: prioritize and execute many different tasks each day
• Positive attitude and fun-loving spirit: an optimist who freely embraces your inner child and enjoys having fun while you work
• Flexible availability: work during busiest times and flex your availability to meet the needs of the business

Company Values

• Guest-icated: our guests are at the heart of everything we do
• Collaborative: a joyful mix of unique individuals working together
• Agile: flexible and open to change in order to be the best we can be
• Authentic: honor what's real and authentic and give feedback from the heart
• Betterment: never-ending drive to continuously improve

Pay

$9.25 USD per hour (Coral Ridge location).