Lolli and Pops Service Lead

About the role

Lolli & Pops is a premium retail and gifting brand with a national presence. As a Service Lead, you will play a key role in driving store-level financial and operational results, engaging guests, and maximizing team performance.

Responsibilities

• Help drive store-level financial and operational results by monitoring KPI targets and taking appropriate action to achieve store targets
• Keep your team focused on guest engagement, sampling, and sharing product knowledge
• Maximize the overall performance of the team through product knowledge education, coaching selling skills, and leading by example
• Assist in training, developing, and motivating team members
• Assist the Store Manager with paperwork, ordering, inventory management
• Maintain visual and merchandising standards and ensure store cleanliness
• Ensure that all policies, procedures, and operational directives are enforced consistently and effectively by all team members
• Be a champion of Lolli & Pops inside and outside of the store
• Must be able to lift up to 25 pounds

Requirements

• Exceptional interpersonal skills: energized by working with people, both guests and your team
• A passion for meticulous quality: understands that strong organization creates a highly efficient team
• A bias towards action: able to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done
• The desire to be coached and mentored: sees potential in yourself and enjoys growing that potential
• An eye for detail: knows that the little things, be it cleanliness, the extra touch, or a few decimals, can make all the difference
• The desire to problem solve: like finding problems and fixing them
• The ability to multitask: prioritizes and executes at many different tasks each day
• A positive attitude and fun-loving spirit: an optimist who freely embraces your inner child and enjoys having fun while you work
• Flexible availability: want to work at our busiest times and flex your availability to meet the needs of the business

Qualifications

• High school diploma or equivalent
• Experience in retail or customer service preferred
• Ability to lift up to 25 pounds

Skills

• Excellent communication and interpersonal skills
• Strong organizational and attention to detail skills
• Ability to multitask and prioritize tasks
• Passion for customer service and product knowledge

Benefits

• Comprehensive health insurance
• Paid time off
• Professional development opportunities

Pay

The pay range for this role is $8.75 - $8.75 per hour at Penn Square Mall, Oklahoma City, OK.

Schedule

Flexible availability is required to meet the needs of the business.