Lolli and Pops Service Lead

About the role

Lolli & Pops is seeking a Service Lead/Keyholder to join our team. As a Service Lead, you will play a crucial role in driving store-level financial and operational results, fostering a positive guest experience, and supporting the broader team.

Responsibilities

• Monitor and take action to achieve store KPI targets
• Focus on guest engagement, sampling, and product knowledge sharing
• Lead by example and coach the team on selling skills and product knowledge
• Train, develop, and motivate team members
• Aid in paperwork, inventory management, and store cleanliness
• Enforce policies and procedures consistently
• Support the Store Manager with various tasks
• Be a champion of Lolli & Pops both inside and out

Qualifications

• Exceptional interpersonal skills
• A passion for meticulous quality
• A bias towards action
• The desire to be coached and mentored
• An eye for detail
• The desire to solve problems
• The ability to multitask
• A positive attitude and fun-loving spirit
• Flexible availability

Benefits

We offer an optimistic culture, a fast-paced work environment, and a sweet discount on sweet treats. We also provide an excellent training program and opportunities for career growth within the Company of Firsts.

Pay

The Pay Range For This Role Is 17.80 - 17.80 USD per hour (Clackamas Town Center)

Schedule

Our schedule is flexible to accommodate the needs of the business and the individual. We strive to work during our busiest times.

Company Values

• Guest-icated: Our guests are at the heart of everything we do
• Collaborative: We are a joyful mix of unique individuals working together
• Agile: We are flexible and open to change to be the best we can be
• Authentic: We honor what's real and authentic and give feedback from the heart
• Betterment: We have a never-ending drive to continuously improve

Equal Opportunity Employer

Lolli & Pops is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. We are committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.