Lolli and Pops Service Lead

About Us

Ampersand Brands is a growing portfolio of beloved confectionery brands, including Hammond’s Candies and Lolli & Pops. The company combines innovation, brand storytelling, and operational excellence to expand its reach and lead in the U.S. confections industry.

About

Joining our team will be the sweetest decision you'll ever make! At Lolli & Pops, we believe that candy is more than just candy—it has the power to spread joy. We offer an optimistic culture, a fast-paced work environment, and a sweet discount on sweet treats. We consider ourselves a Company of Firsts, meaning we love giving people their first opportunity at employment, their first key to a store, and even their first store to run on their own.

Service Lead/Keyholder

As a Service Lead, you are a keyholder and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their team and their community. They ensure that every guest who enters our store has a positive and inspiring experience.

• Help drive store-level financial and operational results by monitoring the stores key performance indicator (KPI) targets and taking appropriate action to achieve store targets
• Keep your team focused on guest engagement, sampling, and sharing product knowledge
• Maximize the overall performance of the team through product knowledge education, coaching selling skills, and leading by example
• Assist in training, developing, and motivating team members
• Assist the Store Manager with paperwork, ordering, inventory management
• Maintain visual and merchandising standards and ensure store cleanliness
• Ensure that all policies, procedures, and operational directives are enforced consistently and effectively by all team members
• Be a champion of Lolli & Pops inside and outside of the store

Must be able to lift up to 25 pounds

Qualifications

While there is no single recipe for an excellent Service Lead, the following qualities and experiences are recognized as contributing to the success of our best management teams:

• Exceptional interpersonal skills: you are energized by working with people, both guests and your team
• A passion for meticulous quality: you understand that strong organization creates a highly efficient team
• A bias towards action: you have the ability to lift and mobilize medium to large items up to 75 lbs. using appropriate safety techniques and do not hesitate to roll up your sleeves and do what it takes to get the job done
• The desire to be coached and mentored: you see potential in yourself and enjoy growing that potential
• An eye for detail: you know that the little things, be it cleanliness, the extra touch, or a few decimals, can make all the difference
• The desire to problem solve: you like finding problems and fixing them
• The ability to multitask: you can prioritize and execute at many different tasks each day
• A positive attitude and fun-loving spirit: you are an optimist who freely embraces your inner child and enjoys having fun while you work
• A flexible availability: you want to work at our busiest times and flex your availability to meet the needs of the business

Company Values

• Guest-icated: our guests are at the heart of everything we do
• Collaborative: we are a joyful mix of unique individuals working together
• Agile: we are flexible and open to change in order to be the best we can be
• Authentic: we honor what's real and authentic and give feedback from the heart
• Betterment: we have a never-ending drive to continuously improve

Pay Range

The Pay Range For This Role Is 8.75 - 8.75 USD per hour (Tulsa 7021 South Memorial Drive, Tulsa, OK 74133)

EEO Statement

Lolli & Pops is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Lolli & Pops is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.