Logistics Transportation Supervisor

Responsibilities

• Deliver transportation metrics in their area of responsibility at the fulfillment center, including Customer service metrics (NPS), safety, and final mile cost.
• Lead and develop a team of delivery drivers in the transportation delivery operation.
• Maintain on-time deliveries with a Full, Fresh and Friendly mindset.
• Work with operations planning teams to coordinate schedules and deliveries.
• Identify and address transportation/safety/customer service opportunities in a timely manner.
• Design and implement technology and procedural based solutions to increase associate productivity and adhere to proper and safe work methods.
• Collaborate with other department supervisors and managers in problem-solving through scheduling efforts.
• Communicate with customers and COE to resolve delivery problems or challenges.
• Manage the condition of all delivery equipment and ensure removal of barriers for the team and site.
• Coach the team on delivery protocol (doorstep dialog) and methods to be effective in their roles.
• Create a responsive and informed workforce through regular meetings and huddles.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback.
• Ensure high standards of professionalism and a positive work environment.

Qualifications

• Minimum: High School Diploma or GED, 2+ years of experience in leading a team in Transportation, Distribution, Manufacturing.
• Proficient in Microsoft Office.
• Strong understanding of D.O.T. compliance laws.
• Strong understanding of industry/technical terms and processes.
• Demonstrated ability to collaborate and work cooperatively in a team-based environment.
• Demonstrated ability to coach and train.
• Identify business problems and develop efficient and effective solutions.
• Prioritize/multi-task while providing accurate/on-time results.
• Strong time management skills.
• Able to respond to changing business priorities.
• Able to work in a fast-paced environment.