Logistics Technician

Overview

As a Microsoft Logistics Technician, you will perform cycle audits, execute incoming/outgoing deliveries, coordinate security escorts for third‑party vendors, and document inbound and outbound deliveries. This opportunity will allow you to deepen your knowledge of inventory management principles, warranty process management, data‑bearing device destruction and advance your career in the process.

Microsoft’s Cloud Operations & Innovation (CO+I) powers our cloud services. As a CO+I DIAT, you will play a key role in delivering core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and Azure. CO+I focuses on personal and professional development, offering training, career rotation programs, diversity & inclusion events, and professional certifications.

Our infrastructure spans more than 200 data centers in 32 countries, supporting over 1 billion customers and 20 million businesses worldwide. Microsoft is unable to sponsor a work visa for this role due to the nature of the duties.

Responsibilities

• Customer Service: Maintains a strong focus to understand the impact of work when completing tickets and assigned Inventory and Asset Management (IAM) tasks. Ensures IAM tasks are completed accurately, meeting company and industry standards and policies. Becomes familiar with Microsoft contractual agreements with suppliers and maintains a strong customer focus. Recognizes potential stakeholder impact of external and internal events, communicates potential impact, and plans accordingly.
• Data Bearing Device (DBD) Destruction: Performs destruction of data‑bearing devices following all Service Level Agreements (SLAs) and Microsoft policies. Ensures DBD serial numbers match the database. Supports decommissioning servers, maintaining compliance and meeting SLAs.
• Fleet Management: Performs weekly vehicle inspections.
• Inbound and Outbound Logistics: Enters data to document inbound and outbound packages. Executes deliveries as instructed (e.g., purchase order receiving, Rack Movement Supervisor activities). Ensures accurate documentation and applies appropriate customs documentation for outbound packages.
• IT Inventory Management: Develops working knowledge of stock control and inventory practices. Performs cycle audits and data corrections, reports and reconciles inventory discrepancies, tracks physical inventory, identifies improvement opportunities, and manages material movement per standard processes.
• Operational Excellence: Follows existing procedures to ensure consistent, accurate, and timely execution. Completes required security and data‑management training and participates in site‑specific tool training (forklift, pallet jacks, inventory software, RMA portals, Rack Movement).
• Procurement: Notifies management about stock shortages and escalates issues as needed.
• Safety Practices: Complies with security and data‑management policies, escalates security or safety incidents, coordinates security escorts for third‑party vendors, conducts Task Hazard Analyses, follows protocols for unsafe materials, and upholds safety standards during rack movement activities.
• Tactical Shift Management: Performs assigned tasks, escalates issues during high‑volume periods, seeks guidance before proceeding, monitors inbound/outbound schedules, and escalates deviations.
• Warranty Process Management: Engages suppliers to initiate warranty claims when automation is unavailable, processes failed vendor hardware using online tools, handles packaging, shipment, and receipt for RMA and non‑RMA devices, performs manual return processes, orders OEM parts, and follows all SLAs related to warranty processes.
• Culture & Values: Embodies Microsoft’s culture and values.

Required Qualifications

• High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field, OR equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud background check (required upon hire/transfer and every two years).
• Authorization to work in the United States without employer sponsorship (visa sponsorship not available).

Preferred Qualifications

• 1 + year experience in warehouse/supply chain within an information technology (IT) environment, IT, and/or logistics, operating heavy‑load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation, OR equivalent experience.

Pay

Logistics Technician ATR‑B – typical base pay range across the U.S.: $23.22 – $32.36 per hour. In the San Francisco Bay area and New York City metropolitan area: $27.64 – $34.66 per hour.

Logistics Technician ATR‑C – typical base pay range across the U.S.: $23.85 – $37.79 per hour. In the San Francisco Bay area and New York City metropolitan area: $30.05 – $41.49 per hour.

Certain roles may be eligible for benefits and other compensation. Additional benefits and pay information: Microsoft corporate pay page.

Schedule

• Travel up to 25 % of the time, typically domestically to multiple locations during the workday.
• 12‑hour shifts, including assignments during evenings, nights, weekends, and holidays.