Logistics Tech Level 1

MyCare Logistics Tech Level 1 (Entry Level) – Full Time – Monday thru Friday 8:30a-5:30p and as customer needs require.

Responsibilities

• Scan in all new iPads and enter information into a database or spreadsheet.
• Asset tag all new iPads and enter data into a database or spreadsheet.
• Move all newly inventoried devices into iPad warehouse.
• Inventory and clean all Refurbished iPads.
• Validate functionality and operability of refurbished iPads.
• Record into a spreadsheet or database the state of the refurbished iPads.
• Re-case and tag as needed all refurbished iPads and set them up for shipping.
• Complete manifests on orders that have been handed off.
• Pack and ship with manifest orders as they are handed off for fulfillment.
• Handoff manifests completed for Logistics Tech Level 2.
• Answer incoming MyCare phone calls and enter support requests via the ticket portal.
• Periodically throughout the day review and respond to basic support tickets in the ticket portal.
• Escalate tickets to Logistics Tech 2 when they can’t be resolved with basic troubleshooting.
• Break down boxes from incoming orders and take out bulk trash created daily.
• Keep the MyCare work area clean of major trash and/or debris created from shipping materials daily.
• Must be able to drive company-provided auto to client sites to deliver and/or pick up iPads.

Skills

• Exhibit proficiency in Microsoft platforms from Windows 10 to Windows 11 and Microsoft Office 365.
• Exhibit proficiency in Apple platforms from IOS to OS.
• Excellent attention to detail, listening, and communication skills, self-motivated with strong organizational and teamwork skills; and strong written and verbal communication skills.
• Properly handle documents, emails, or phone calls according to appropriate regulations and guidance, including but not limited to, HIPAA.
• React promptly and appropriately to security-related incidents, regulations, and policies.
• Adhere to all applicable government and security requirements, processes, and regulations.
• Exhibit effective and professional interpersonal skills including written and oral communications.
• Must be customer service oriented.
• Must be willing to meet customer deadlines.

Requirements

• Willing and able to perform all job duties and related travel normally associated with the position.
• Successful completion of HIPAA compliance testing and certification.
• Valid driver’s license.
• Able to lift/carry up to 50 pounds.
• Ability to bend at the waist, squat.
• Ability to work with hands, see and hear.
• Must be able to stand for periods of time.
• Contingent upon a favorable background check.
• Contingent on passing a pre-employment drug screening.
• Must maintain a valid driver’s license.