Logistics Supervisor

About the role

Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for more than 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS and healthcare partners. NYBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NYBC serves as a vital community lifeline dedicated to helping patients and advancing global public health.

Responsibilities

• Oversight of staff in the Logistics and Central Dispatch Operations area.
• Scheduling, training & development, performance reviews, and enforcing company policies through the disciplinary process as needed.
• Providing direct support for transportation and material management functions, including day-to-day operations of dispatching, scheduling, and payroll.
• Managing, training, developing, and providing feedback to assigned staff.
• Utilizing databases to create, edit, and maintain employee schedules.
• Ensuring all regulatory guidelines, contractual agreements, policies/procedures are met and followed.
• Assisting with managing databases relating to transportation activities.
• Inputting data to accurately create reports regarding delivery and order statistics while ensuring documents/records are maintained confidentially and securely.
• Ensuring DOT compliance: verifying that all drivers meet DOT requirements, including scheduling compliant hours, maintaining valid medical certifications, and completing required training.
• Applying Lean principles to streamline daily logistics operations, reduce waste, improve routing efficiency, and enhance workflow across dispatch, loading, and fleet activities; identifying process gaps, implementing continuous‑improvement initiatives, and monitoring performance metrics.
• Maintaining fleet and mobile equipment (XYZ Process) by reviewing driver inventory sheets, fleet maintenance records (DVIR), and visual inspection reports; ensuring all repair requests and documentation are submitted, tracked, and closed through the XYZ Process for accuracy and accountability.
• Ensuring accident/incident forms are completed, documented, and submitted promptly; following established procedures to open investigations, gather statements, and escalate findings to management.
• Acting as a central point of contact for internal departments and external partners to address service disruptions, resolve issues, and maintain a high level of customer satisfaction.
• Overseeing loading and unloading operations, ensuring proper vehicle loads, securement of cargo, safety compliance, and accuracy of load plan documentation; coordinating with drivers and dispatch to ensure on‑time departures and efficient routing.
• Partnering with internal teams (Dispatch, Hospital Services, Logistics, and Fleet) to troubleshoot and resolve service issues, identify root causes, and implement corrective actions.
• Staying informed about evolving industry standards, DOT regulations, safety requirements, and technological improvements; communicating relevant updates to staff and management; preparing various reports; working on special projects as needed.
• Performing any related duties as assigned.

Requirements

• Education: High School Diploma or equivalent or College degree in a related field (transportation and logistics management preferred).
• Experience: Three years of dispatch experience in logistic or courier service; fleet management and transportation industry experience a plus; demonstrated supervisory or team leadership experience preferred; experience working in a collective bargaining environment a plus.
• Licenses/Certification: Valid Driver