Logistics Sup & Depot Repair

Telos Corporation is trusted by the most security-conscious organizations to protect their vital IT assets. Our reputation rests on the quality of our solutions and the integrity of our people. Explore what you can bring to our cyber, cloud, and enterprise security solutions. Be a part of the Telos culture and see what sets us apart!

About the role

We are seeking an accomplished technician to join our organization within a Department of Defense (DoD) environment. As a depot technician, you will become an integral part in ensuring operations and diagnostic configurations are consistently being performed at optimal levels. This position will be based at Ashburn, VA.

Responsibilities

• Load and configure specific software packages such as: operating systems, hardware drivers, and custom application software onto desktop, server, PDA, and deployable systems.
• Perform system hardware diagnostics and advise on system problems; troubleshoot and make repairs to returned maintenance supported equipment. Examples include, but are not limited to: PDAs, biometric units, digital cameras, laser printers, smart card printers, barcode readers, smart card readers, desktops, laptops, All in Ones, Wireless Access Points, USB Hubs, network hubs, and Uninterruptible Power Supplies.
• Complete assignments with independent thought and action within the scope of specific assignments.
• Enter data or information into a terminal, PC, or other keyboard device using various software packages.
• Support depot repair, testing, logistics, shipping & receiving for DMDC maintenance contracts.
• Enter commands and observe system functions to verify correct system operations.
• Perform maintenance tasks including (but not limited to): replacing bad components, motherboards, power supplies, memory, disk drives, etc.
• Serve as technical point-of-contact for other members of the Tier III DMDC Support team for hardware-related problems, as well as providing technical assistance to system end users.
• Inspect problematic equipment returned by end users and determine if repair can be made in-house or requires item to be sent to OEM/other vendor for repair.
• Maintain inventory levels for standard installation materials and replenish stock as needed.
• Perform other administrative and support functions such as: shipping, receiving, training, and reporting.
• Work cooperatively with other Telos Corporation and Telos Identity Management employees, government agencies, and other industry partners.
• Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components.
• Ensure compliance with established internal control procedures.
• Coordinate with field staff to determine parts requirements.
• Maintain shipment logs.
• Manage system images using Symantec Ghost software, including updating images to ensure all security patches are applied.

Requirements

• An active DoD Secret Clearance is required.
• An active CompTIA Security+ certification is required.
• High School Diploma and 3+ years of experience.
• Ability to lift/move up to 50 pounds.
• Required to stand, walk, and use hands frequently.
• Must have experience providing user assistance with hardware and system support problems.
• Strong written and verbal communications skills and the ability to interact with people at all levels are required.
• A professional attitude regarding attention to detail, customer service, and excellent organizational skills are required.
• Must meet eligibility requirements to access sensitive information, which requires US citizenship.

Benefits

• Generous paid time off.
• Medical, dental, and vision coverage.
• Tuition reimbursement.
• 401k retirement plan.

Pay

Hourly: $24.04 - $26.44, depending on experience and qualifications.