Logistics Specialist – Safety Support Center (French Required, Bilingual)

About the role

Ecolab is seeking a Logistics Specialist to support chemical deliveries across its customer network. The role involves real-time safety and logistics control, resolving issues through a fast-paced inbound-call environment.

Responsibilities

• Support both English- and French-speaking customers, ensuring clear communication and accurate issue resolution.
• Manage incoming calls daily related to delivery verification and safety checks.
• Review shipment details, tank data, and system information to approve or stop deliveries based on safety and compliance criteria.
• Document all interactions, decisions, and outcomes in tracking systems.
• Create and manage IT incident tickets to document, track, and escalate EVD system or application issues.
• Create Delivery Action Requests (DARs) to capture tank setup issues, documentation gaps, or Bill of Lading discrepancies.
• Coordinate with Ecolab field teams and account representatives to resolve delivery or system issues.
• Respond to Chemtrec alerts related to in-transit incidents, damaged packages, or chemical events; assist with coordination when escalation is required.
• Generate and maintain delivery compliance and safety data, supporting reporting and continuous improvement initiatives.

Requirements

The ideal candidate should be analytical, tech-savvy, and a quick learner. Strong problem-solving skills and the ability to quickly learn and operate within tools such as SAP and other digital platforms are essential.

Qualifications

• High School Diploma or equivalent
• 1 year of logistics, operation, supply chain, customer service, or related experience, or demonstrated ability to quickly learn complex operational roles
• French fluency
• Bachelor's degree preferred
• Strong computer skills (including enterprise systems)
• Strong proficiency with Microsoft Office (Excel, Outlook, Teams) or similar productivity tools
• Demonstrated ability to learn new systems quickly and adapt to changing processes
• Interest in logistics, safety, transportation, or operations environments
• Knowledge of safety or compliance concepts (e.g. HazMat, DOT, or similar) - training provided
• Clear communication, sound judgment, and strong problem-solving skills

Skills

Strong problem-solving skills, ability to quickly learn and operate within tools such as SAP and other digital platforms, and demonstrated ability to learn new systems quickly and adapt to changing processes.

Benefits

Comprehensive benefits package starting day one of employment including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!

Annual Or Hourly Compensation Range: $48,800.00 - $73,300.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc.

We comply with all minimum wage and overtime laws.

Click here to see our benefits.