Logistics Specialist - DDP (Per Diem Disputes) Clerk

Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different backgrounds and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work, and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world!

About the role

• Generates and updates invoices for charges incurred by customers for demurrage and detention (usage of port land/equipment inside the port after the expiration of free days), using MSC proprietary systems and third-party invoice generators.
• Handles disputes, requests, and refunds. Communicates with customers, replies to their questions, and generates potential solutions to customer issues pertaining to demurrage and detention invoices.
• Applies payments and posts releases at Terminal/Exam websites.
• Logs waivers, disputes, and statements sent in waiver and collection logs.
• Processes data accurately and timely.
• Provides excellent customer service via phone, email, etc., and maintains positive relationships with customers.
• Establishes and maintains positive relationships with internal teams. Collaborates with team members to achieve daily/weekly/monthly goals and deadlines.
• Communicates clearly with team members regarding workload, customer specifics, and issues. Escalates unique or complex issues pertaining to demurrage and detention invoices to the appropriate supervisor for resolution when necessary.
• Follows MSC procedures and established guidelines.
• Performs other duties as required.

Requirements

• Bachelor’s degree preferred or equivalent experience in a similar field (credit, accounts receivable, etc.).
• Advanced English proficiency.
• Strong attention to detail.
• Organized, efficient, and able to manage time effectively.
• Strong customer service mindset, focused, and responsive.

Benefits

• Health Insurance
• Dental & Vision Insurance
• Life Insurance
• Long Term Disability Insurance
• Paid Parental Leave
• Business Travel Insurance
• Flexible Spending Accounts (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness, and Hospital Indemnity Plans
• Short Term Disability Insurance (effective day one)
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best, and others

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one-vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources stretching across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually.