Logistics Specialist - Payment Disputes Team
or drop it. So we can include About the role (the initial paragraph). Responsibilities (list). Essential Skills (list). Additional Skills & Qualifications (list). Work Environment (prose). Pay And Benefits (pay range and benefits). Workplace Type maybe redundant with location; but we have Job Type & Location earlier. Could combine location and job type into a short p. But they said include a section ONLY when posting has real, specific content for it — never emit a heading followed by filler/placeholder text. So we need to decide which sections to include. Let's extract content: - About the role: first paragraph: "This role supports a rapidly growing transportation network by ensuring carrier partners are paid accurately and on time for the loads they complete. As a Logistics Specialist focused on middle mile payment disputes, you will investigate and resolve payment issues, reconcile discrepancies, and support continuous improvement of payment processes. You will work in a high-visibility position within a fast-paced logistics environment, using your operations experience, analytical skills, and customer-focused mindset to deliver best-in-class service to carriers." That's substantive. - Responsibilities: list of bullet points (many). We'll output
- each.
- Essential Skills: list (bulleted). We'll output.
- Additional Skills & Qualifications: list (bulleted). We'll output.
- Work Environment: paragraph describing onsite, schedule patterns, etc.
- Pay And Benefits: includes pay range $23.00 - $23.00/hr (same min and max) and list of benefits.
- Job Type & Location: "This is a Contract position based out of Nashville, TN." Could be a short p.
- Application Deadline: "This position is anticipated to close on Sep 25, 2026." Could be short p.
- About Aston Carter: company description; maybe we keep as About the company? It's not boilerplate but could be considered generic. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is not those. However, they also say "Prefer a few substantive sections over many thin ones." Might be okay to include but could be considered thin? It's a few paragraphs. Might be okay.
But we need to avoid repeating job title as heading; we aren't.
We must not include sections like Benefits if not stated; but they are stated.
We must not include Pay/Schedule/Benefits unless posting actually states them. They do state pay range and benefits, schedule is in Work Environment.
Thus we will include sections: About the role, Responsibilities, Essential Skills, Additional Skills & Qualifications, Work Environment, Pay And Benefits, Job Type & Location, Application Deadline, About Aston Carter.
But maybe we can combine Job Type & Location and Application Deadline into a short p under a "Details" section? However instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They gave examples but we can use other headings as needed? They said use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should stick to those headings where applicable. For Job Type & Location maybe we can use "Job Type & Location" as heading? Not in examples but could be okay. But they gave examples; maybe we should only use those headings. However they said "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests those are typical but not exclusive? It says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those headings; we could also use other headings but better to stick to those. For Job Type & Location maybe we can put under "Job Type & Location" as heading but not in list; risk. Safer to incorporate into a short p under "About the role" or separate but using
maybe "Job Type & Location" is okay as it's a heading. The examples are not exhaustive; they just gave examples. I think it's fine. We must output ONLY the HTML fragment, no /, no markdown. Let's craft. We'll need to escape any special characters? Not needed. We'll produce:
About the role
This role supports a rapidly growing transportation network by ensuring carrier partners are paid accurately and on time for the loads they complete. As a Logistics Specialist focused on middle mile payment disputes, you will investigate and resolve payment issues, reconcile discrepancies, and support continuous improvement of payment processes. You will work in a high-visibility position within a fast-paced logistics environment, using your operations experience, analytical skills, and customer-focused mindset to deliver best-in-class service to carriers.
Responsibilities
- Identify, investigate, and resolve payment disputes for the transportation services carrier network.
- Deep dive into individual cases by reviewing notes, documentation, and system records to determine the root cause of payment errors.
- Resolve carrier claims on invoice payments in accordance with established payment policies and contracts.
- Review and interpret multiple payment policies and contracts to verify payment requirements and ensure accurate application.
- Assess up to approximately 20 different work types to determine the appropriate payment resolution path.
- Calculate payment differences and reconcile discrepancies between expected and actual payments.
- Ensure accurate and timely resolution of carrier payment disputes to maintain service level agreements (SLAs).
- Maintain the organization’s SLA commitments to carriers by meeting quality and timeliness standards for case resolution.
- Meet or exceed established daily quota goals for dispute resolution and related case work.
- Collaborate directly with carriers and cross-functional internal teams to clarify issues and drive payment resolutions.
- Communicate clearly and professionally with internal and external partners to explain findings, decisions, and next steps.
- Engage with internal teams and stakeholders to identify opportunities to improve payment processes and uphold the customer promise.
- Assist the team with other payment-related initiatives and projects when opportunities arise.
- Utilize Microsoft Excel and other tools to analyze large data sets, identify trends, and support performance and process improvements.
- Apply basic mathematics and data analysis to validate payment calculations and ensure accuracy.
- Demonstrate flexibility and adaptability to evolving business requirements, workflows, and priorities.
- Provide B2B customer support to carrier partners, focusing on delivering a positive and solution-oriented experience.
- Leverage logistics and operations experience to understand transportation workflows and their impact on payments.
Essential Skills
- High school diploma or equivalent.
- Knowledge of Microsoft Office, including Excel, Word, and other related platforms.
- Practical Excel skills, such as working with pivot tables and charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, and array formulas.
- Previous logistics or operations experience, with higher-level warehouse experience preferred.
- Experience managing large data sets and using data to drive performance and process improvements.
- Ability to work a flexible schedule, including weekends, nights, and holidays.
- Experience in B2B customer support, supply chain, transportation, freight, or third-party logistics.
- Experience in logistics operations and transportation environments.
- Ability to perform data analysis to support payment reconciliation and process improvement.
- Strong problem-solving skills with the ability to deep dive into complex cases.
- Effective written and verbal communication skills for interacting with internal and external stakeholders.
- Customer-focused mindset with a passion and drive for delivering excellent service to carriers.
- Ability to work independently in an often ambiguous work environment.
- Basic mathematics skills to calculate payment differences and validate invoice amounts.
Additional Skills & Qualifications
- 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience (preferred).
- 1+ years of management experience (preferred).
- Experience with SQL, including querying and analyzing data (preferred).
- Bachelor’s degree (preferred).
- Experience in program management or process ownership within logistics or transportation settings.
- Familiarity with third-party logistics operations and freight payment workflows.
- Demonstrated ability to identify process improvement opportunities and contribute to operational enhancements.
- Alignment with leadership principles such as Deep Dive and Ownership, demonstrating thorough analysis and end-to-end responsibility for outcomes.
Work Environment
This position is 100% onsite in a fast-paced transportation and logistics environment. Schedules consist of four 10-hour shifts each week, covering all seven days. Typical schedule patterns include a front-half schedule (Sunday–Wednesday), a back-half schedule (Wednesday–Saturday), and a donut schedule (Monday/Tuesday and Thursday/Friday). The role requires flexibility to work weekends, nights, and holidays as needed. You will work extensively with technology tools such as Microsoft Office, Excel, and potentially SQL-based systems to analyze data and manage payment cases. The environment emphasizes operational excellence, continuous improvement, and close collaboration with carriers and cross-functional teams, offering a strong pathway for career growth and potential future opportunities.
Pay And Benefits
The pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program