Logistics Specialist

About the role

HTL is a growing transportation and logistics company built around responsive service, strong relationships, and reliable execution. Over the past five years, we’ve expanded significantly while staying focused on moving freight efficiently, solving problems quickly, and delivering for our customers. As we continue to grow, we’re building a team of people who take ownership, solve problems, and get things done. The Logistics Coordinator plays a critical role in keeping shipments moving with precision, speed, and accountability. This is a role for someone who thrives in the details, communicates clearly, and takes ownership from pickup to delivery. As an individual contributor, the Logistics Coordinator manages daily shipment execution across both FTL and LTL modes, ensuring on-time delivery, SLA compliance, and strong customer service. This position will be based out of our office in Charlotte, North Carolina, reporting to the Director of Operations, Freight Services. Candidates must have legal authorization to work in the United States.

Responsibilities

• Work with sales representatives to ensure all shipper loads are covered by qualified carriers with appropriate equipment and insurance.
• Build and deliver competitive rate quotes aligned with customer needs and company objectives.
• Enter loads, appointments, and shipment data into HTL’s Transportation Management System (TMS) according to company procedures.
• Own TMS data integrity by performing multiple daily audits to verify accuracy, proactively identify and correct data-entry or scheduling errors, and ensure shipment information remains complete and up to date.
• Prepare, process, and review shipping documentation prior to distribution.
• Complete pre-claim paperwork for loss/damage and shortage claims, resolving concerns and complaints.
• Track and trace shipments, proactively communicating updates and resolving issues before they escalate.
• Proactively establish and maintain carrier partnerships to expand opportunities with HTL’s customer base.
• Provide excellent service by anticipating needs, answering questions, resolving issues, and addressing concerns professionally.
• Maintain awareness of business and market trends, including pricing and capacity fluctuations in the market.
• Collaborate with leadership to identify workflow improvements that enhance efficiency and customer satisfaction.

Qualifications

• 1–4 years of experience in LTL operations or a major in Supply Chain Management with LTL internship experience.
• Strong organizational and communication skills.
• Proficiency in MS Office Suite and logistics technology platforms (TMS and CORSAIR).
• Ability to manage multiple priorities in a fast-paced environment.
• Outstanding verbal and written communication skills.
• Bachelor’s Degree preferred (Business Administration, Logistics, Supply Chain, or related field).
• Customer service experience preferred.

Benefits

• Competitive pay and a flexible benefits package that supports employees and their families at every stage.