Logistics Specialist - Administrative Assistant

Location: Charlotte, NC (South Charlotte/Ballantyne area)

Hours: Monday-Friday, 8am-5pm

Compensation: $25.00/hour

Opportunity Type: Contract with potential extensions/permanent conversion

Responsibilities

• Serve as a primary point of contact for fleet customers, dealers, sales teams, and internal partners, responding to account inquiries and service requests via phone, email, mail, and internal case systems.
• Prepare and process legal documentation related to account modifications, including lease renewals, rewrites, extensions, due date changes, collateral substitutions, and account restructures.
• Review executed account modification documents for accuracy and completeness and process approved changes within the portfolio management system.
• Provide account information and complete customer requests related to payoffs, payment histories, amortizations, insurance claims, title and contract copies, powers of attorney, billing updates, and other account maintenance needs.
• Coordinate title releases, payoff documentation, account dispositions, and other requests with appropriate internal departments, ensuring timely completion and follow-up.
• Partner with internal teams to address account taxation requirements, obtain necessary tax exemption documentation, and maintain compliance with established policies and procedures.
• Review unapplied incoming payments, research account details, and determine appropriate posting instructions to support accurate account reconciliation.
• Manage assigned maturing lease accounts by proactively contacting customers, reviewing lease-end options, and assisting with turn-ins, payoffs, renewals, and rewrites.
• Monitor outstanding requests and lease maturities through completion, ensuring timely processing and minimizing potential legal, financial, and compliance risk.
• Maintain accurate account documentation while delivering a high level of customer service and building strong relationships with customers and internal partners.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• 3–5 years of overall professional work experience.
• Minimum of 2 years of customer service experience.
• Strong written and verbal communication skills with the ability to effectively support customers and internal business partners.
• Strong attention to detail, organizational skills, and ability to manage multiple complex requests simultaneously.
• Ability to interpret account documentation, follow established procedures, and maintain accuracy in a fast-paced environment.