Logistics Security Analyst

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Tackle intriguing customer service issues and build highly scalable services.
• Partner extensively with the product teams to identify process improvement opportunities and propose the best service strategy through liaising with the Supply Chain Security team.
• Support identification of supply chain up and down-stream problems, such as risk events, and report the issues before becoming threats.
• Track shipments from origin to destination and ensure receipt.
• Identify opportunities to innovate and simplify shipping processes, conduct risk assessments, and loss measurements.
• Possess real time knowledge of operating status of different shippers/transportation vendors.
• Predict and detect delays/deviations from the expected/preferred logistics plan.
• Understand contextual information for developing/enabling shipping plan adjustments.
• Alert stakeholders when events happen that modify a shipment’s plan and/or compromise the security safety and secrecy of devices.
• Provide data to support root cause analysis to understand supply chain risk data and relevant service delivery opportunities.
• Operate a risk monitoring dashboard to create a culture of continuous improvement within a customer business unit.
• Use real-world use cases to audit/develop program documents.
• Complete and maintain acceptable performance metrics including; quality, productivity, and first contact resolution.
• Generate daily, weekly, monthly, and annual reports/metrics, as required.
• Foster customer-centric environment which focuses on quality, productivity, and scalability of services.

Qualifications

• Associate's degree or higher with multi-year experience within a security operations center, crisis management/response center or logistics department.
• Tactical understanding of geo-intelligence disciplines, risk analysis, Lean/Six Sigma principles, and/or GPS tracking is a plus as is shipping support knowledge/risk mitigation of confidential sensitive materials in a global multimodal environment.
• An equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company, is alternatively acceptable.
• Able to effectively communicate ideas with influence across the organization.
• Advanced report writing skills.
• Positive and professional demeanor.
• Able to appropriately handle highly sensitive information.
• Willingness to volunteer and assist, as needed.
• Effective reasoning and complex data interpretation skills.
• Able to manage ambiguity while proactively problem solving.
• Positive team player that models mindfulness and inclusivity.
• Sound judgement regarding the escalation of issues requiring senior-level management support and response.
• Confident while performing within high-intensity, dynamic situations.
• Able to adjust to competing priorities and reprioritize according to situation or client expectations.
• Client orientated and results driven.
• Able to forge relationships across multi-functional teams and stakeholders.
• Computer skills; Microsoft Office and other client-based programs.