Logistics Security Analyst

Pinkerton delivers enterprise risk-management services tailored to each client. Our team is committed to integrity, vigilance, and excellence, providing world-class solutions in a global, inclusive environment.

About the role

The Control Tower Analyst supports one of Pinkerton’s largest global clients within a centralized supply-chain hub. This role leverages security operations and logistics expertise to track safe-arrival shipments, conduct risk assessments, and perform data reporting and root-cause analysis. Analysts proactively communicate solutions for supply-chain security issues or potential delays in a customer-centric, innovative setting.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Resolve customer-service issues and build scalable services.
• Partner with product teams to identify process improvements and propose service strategies.
• Support identification of upstream and downstream supply-chain problems, such as risk events, and report issues before they escalate.
• Track shipments from origin to destination and ensure receipt.
• Innovate and simplify shipping processes, conduct risk assessments, and measure loss.
• Maintain real-time knowledge of shippers and transportation vendors’ operating status.
• Predict and detect delays or deviations from logistics plans.
• Understand contextual information to enable shipping-plan adjustments.
• Alert stakeholders when events modify a shipment’s plan or compromise security, safety, or secrecy.
• Provide data for root-cause analysis to assess supply-chain risk and service-delivery opportunities.
• Combine data and anecdotes to produce operational clarity and test hypotheses.
• Operate a risk-monitoring dashboard to foster continuous improvement within customer business units.
• Use real-world use cases to audit and develop program documents.
• Maintain performance metrics including quality, productivity, and first-contact resolution.
• Generate daily, weekly, monthly, and annual reports and metrics as required.
• Foster a customer-centric environment focused on quality, productivity, and scalability.
• Perform all other assigned duties.

Requirements

• Associate’s degree or higher with multi-year experience in a security operations center, crisis management/response center, or logistics department.
• Tactical understanding of geo-intelligence disciplines, risk analysis, Lean/Six Sigma principles, or GPS tracking is a plus.
• Shipping support knowledge or risk mitigation experience with confidential, sensitive materials in a global multimodal environment is beneficial.
• An equivalent combination of education and experience may substitute for the above qualifications.
• Ability to effectively communicate ideas across the organization.
• Advanced report-writing skills.
• Positive and professional demeanor.
• Ability to handle highly sensitive information appropriately.
• Willingness to assist as needed.
• Strong reasoning and complex data interpretation skills.
• Ability to manage ambiguity while proactively problem-solving.
• Positive team player who models mindfulness and inclusivity.
• Sound judgment in escalating issues requiring senior-level management support.
• Confidence in high-intensity, dynamic situations.
• Ability to adjust to competing priorities and reprioritize based on client expectations.
• Client-oriented and results-driven.
• Ability to forge relationships across multi-functional teams and stakeholders.
• Proficiency in Microsoft Office and other client-based programs.

Working Conditions

• Requires the physical and mental capacity to perform essential functions, with or without reasonable accommodation.
• Regular computer usage.
• Occasional reaching, lifting of small objects, and operating office equipment.
• Frequent sitting.
• Ability to work off-hours, weekends, or alternate hours to support 24/7/365 global business needs.

Benefits

• Employer-paid life and AD&D insurance.
• Voluntary life and AD&D insurance.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Savings Account (FSA).
• Short-term and long-term disability.
• 401(K) retirement plan.
• Paid time off (vacation, personal, sick, and holidays).
• Employee assistance programs.

Pay

USD $90,000.00 per year.